1. WHO WE ARE?
1.1 We are Furr Boost, also referred to as “we”, “us” or “our” in these terms and conditions (“Terms and Conditions”), and we are the creators of an all natural, no junk, well-being drink for dogs to complement their existing water intake.
1.2 We are based in, and operate out of, the United Kingdom. Our registered company name is Furr Boost Limited and our registered office address is The Granary 3 Patton Grange, Bourton, Much Wenlock, Shropshire, TF13 6JW.
2. CONTACT US
2.1 We fully understand that on occasion you may have questions or comments regarding these Terms and Conditions or you may want to find out more about our fantastic products and how they will help furr babies, if you do please feel free to contact us:
- by telephone on 01746 330041;
- by email at email@example.com and we will get back to you as soon as we can; or
- via Facebook (now Meta) at https://www.facebook.com/furrboost
- Instagram at https://www.instagram.comfurr_boost/
- LinkedIn at https://www.linkedin.com/company/70378584.
All our contact details are set out on our website at www.furrboost.com/contact-us.
2.2 Equally there may be occasion when we need to get hold of you, if we do, we will do so by email or telephone using the details provided when you placed your order.
2.3 If you need to give us formal notice of any matter under these Terms and Conditions please use the contact details set out above.
3. HOW TO CONTRACT WITH US
3.1 All our wholesale customers are required to complete a trade application form online at www.furrboost.com (the “Site”). All such applications are reviewed by us and we will either accept the application or ask for further information. Following a request for further information, your application may be accepted or rejected. If you do not provide the further information within 10 working days, your application will be rejected. All decisions are made at our sole discretion and our decision is final.
3.2 As part of the trade application, you will be required to open a trade account with us which will have a username and password. You are responsible for keeping these safe and confidential at all times. You will be required to log in to your account each time you would like to place an order.
3.3 Where your trade application is successful, orders are completed by you online on the Site when you press “PLACE ORDER” during the order process. Each order is an offer by you to buy our products subject to these Terms and Conditions.
3.2 Our order process allows you to check and amend any errors before submitting your order to us. Please check the order carefully before you press “PLACE ORDER”. You are responsible for ensuring that your order is complete and accurate.
3.3 After submitting your order, you will receive an email confirmation with confirmation number. If your email confirmation does not arrive within 48 hours after you have placed your order, please contact us via email for assistance. The email confirmation is our acceptance of your order. The contract between you and us is formed when we send you the email confirmation. There may be occasion where we are unable to fulfil your order due to product unavailability or we have identified an issue with the pricing or promotion of a product, if that’s the case we will notify you by email and will not charge you for the product. If you have already paid for the product, we will refund you the full amount including any delivery costs charged as soon as possible.
3.4 There is a minimum order quantity of six (6) cases of product per order.
3.5 If you have any questions or concerns when placing an order or if you wish to inquire about a previously placed order, please email us and make sure you include your order number.
3.6 We currently sell to the UK only and our Site is solely for the promotion of our products in the UK. We do not deliver to addresses outside of the UK.
4 OUR PRODUCTS
4.1 Our products may vary slightly from their pictures. The images of the products on our Site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
4.2 The packaging of the product may vary from that shown in images on our Site.
4.3 If we provide you with photos or other marketing material (the “Materials”) to assist in the sales of the products, you acknowledge and agree that we and/or our licensors own all intellectual property rights in the Materials. These Terms and Conditions do not grant you any rights to, under or in, any patents, copyright, database right, trade secrets, trade names, trade marks (whether registered or unregistered), or any other rights or licences in respect of the Materials or the products.
4.4 We confirm that we have all the rights in relation to the Materials that are necessary to grant all the rights we purports to grant under, and in accordance with these Terms and Conditions.
5 OUR RIGHTS TO MAKE CHANGES
5.1 We reserve the right to change, limit, refuse or cancel any order you place with us in our sole discretion. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.
5.2 We reserve the right to suspend any such promotions, update product information, change prices and adjust shipping and handling fees at any time without notice.
6. PROVISION OF THE PRODUCTS
6.1 The products will be delivered to you using a courier delivery service such as FedEx by way of the next day delivery. The actual date of delivery will depend on the date of dispatch of the product.
6.2 If you suspect your parcel may have been lost or not delivered, first of all, we’re sorry you haven’t received your delivery. Don’t worry, contact firstname.lastname@example.org within 7 days of the original delivery date and we’ll look into this for you. If we are made aware outside of this time, we may not be able to cover the lost parcel costs.
6.3 If you reject your order at the door, or don’t collect your parcel, we will process your refund once the parcel has reached our fulfilment centre, which will take up to 5 working days to reach your account. Our carriers charge us for getting the parcel back to us, so this amount will be deducted from your refund to cover this cost.
6.4 Unfortunately, if our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
6.5 Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:
6.5.1 deal with technical problems or make minor technical changes;
6.5.2 update the product to reflect changes in relevant laws and regulatory requirements; or
6.5.3 make changes to the product as requested by you or notified by us to you.
6.6 We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. If we have to suspend the product we will adjust the price so that you do not pay for products while they are suspended. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.
6.7 If we fail to deliver the products, our liability is limited to the cost of obtaining replacement products of a similar description and quality, less the price of the products. However, we will not be liable to the extent that any failure to deliver was caused by an event outside our control, or because you have failed to provide adequate delivery instructions or any other relevant information.
7. RISK AND OWNERSHIP
Risk of damage or loss to the goods passes to you on delivery of the products as reflected by the carrier’s recorded date of successful delivery.
8.1 You may cancel the contract and receive a refund, by contacting us via email or telephone as detailed in clause 2 within [insert number] days of your receipt of our confirmation email.
8.2 If products have been delivered to you before you decide to cancel the contract then you must return them to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the contract. Please follow the process detailed below in clause 8.4 to return the products to us.
8.3 However, this cancellation right does not apply in the case of:
8.3.1 products which have been opened; or
8.3.2 products which are no longer capable of being resold by us.
8.4 If you cancel your purchase with us, you must:
8.4.1 send the cancelled products back to us, intact and inside a box. If items are sent crushed in small packages we will not process your refund;
8.4.2 send the package with the packing slip and/or receipt, with the appropriate section on the packing slip completed; and
8.4.3 send your parcel to us at Furr Boost Limited, 3 Patton Grange, Bourton, Much Wenlock, Shropshire, TF13 6JW.
8.5 Once your return is received and inspected, we will send you an email confirming your refund, which will take 5 working days to land back into your account. The refund will be made in the form of the original payment.
8.6 You bear the cost of return shipping costs, unless the products are defective, or the products received were not the products ordered.
8.7 If you receive a defective product or incorrect product, please contact us immediately at email@example.com with your order number and a description of the problem in the subject box.
9. PRICE AND PAYMENT
9.1 Prices for products (inclusive of VAT) is the price indicated on our Site.
9.2 Payment for products must be made prior to dispatch of any products.
9.3 By entering into any transaction through the Site, you warrant and represent that all information you provide is true and correct (including, without limitation your credit or debit card information and billing address), that any credit card transactions submitted by you are authorized, and that you are the legal holder of any credit card or payment account used to enter into any transaction through the Site. If
9.3.1 your means of payment is not valid;
9.3.2 a transaction is not authorized;
9.3.3 your means of payment cannot be processed or verified at the time of any charge;
9.3.4 a charge is disputed for any reason other than failure by Furr Boost to deliver the product purchased by you;
9.3.5 you have abused or misused promotions or promotion codes; or
9.3.6 you have otherwise used the Site to enter into an improper transaction,
we reserve the right to immediately terminate any pending transactions, suspend your access to the Site, and terminate all of our obligations set out in these Terms and Conditions.
9.4 On completion of payment, a VAT invoice will be provided and emailed to you.
9.4 Unless we have agreed something specific, you agree that any formal payment dispute lodged with any bank, merchant services provider, credit card or payment card, or any third party discount provider shall be invalid unless:
9.4.1 you notify us within ten (10) days from date of the applicable transaction that you wish to dispute any charge relating to an order; and
9.4.2 you have made reasonable, good faith efforts to resolve any such dispute with us and those efforts have failed.
Please ensure that details of any disputes are sent to us at firstname.lastname@example.org without delay.
9.6 When using our payment gateway, you understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
10. PERSONAL INFORMATION
11. THIRD PARTY SITES
11.2 Similarly, from time to time in connection with your use of the Site, you may have access to content items (including, but not limited to, websites) that are owned by third-parties. You acknowledge and agree that Furr Boost make no guarantees about, and assumes no responsibility for, the accuracy, currency, content, or quality of this third-party content. We are not responsible or liable for any damages claimed in connection with content or products available from such external sites.
12. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
12.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession) or any other liability that cannot be limited or excluded by law.
12.2 Subject to clause 12.1, we will under no circumstances be liable to you for any loss of: profits, sales, business, revenue; loss of business opportunity; loss of goodwill or any indirect or consequential losses..
12.3 Subject to clause 12.1, our total liability to you for all losses arising under or in connection with the contract will in no circumstances exceed [insert %] of the price of the products.
12.4 Except as expressly stated in these Terms and Conditions, we do not give any representations, warranties or undertakings in relation to the products. Any representation, condition or warranty which might be implied or incorporated into these Terms and Conditions by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the products are suitable for your purposes.
13. CHANGES TO THESE TERMS AND CONDITIONS
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our Site. It is your responsibility to check our Site periodically for changes. Your continued use of or access to our Site or our services following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.
14. OTHER IMPORTANT TERMS
14.1 Which Laws Apply?
These Terms and Conditions are governed by English Law and each party irrevocably agrees to submit all disputes arising out of or in connection with this contract to the exclusive jurisdiction of the English courts.
14.2 Neither of us shall be in breach of these Terms and Conditions or otherwise liable for any failure or delay in the performance of either of our obligations if such delay or failure results from events, circumstances or causes beyond our reasonable control. The time for performance of such obligations shall be extended accordingly. If the period of delay or non-performance continues for [insert number] [weeks OR months], the party not affected may terminate this contract by giving  [days’] written notice to the affected party
These Terms and Conditions and any policy documents provided on our Site set out the entire relationship between us. If any provision in these Terms and Conditions is held to be invalid, illegal, or unenforceable, the validity, legality and enforceability of the remaining provisions shall not be in any way affected. You may not assign the rights provided to you under these Terms and Conditions to anyone else. If we delay in enforcing any rights we have under these Terms and Conditions, this does not mean that we cannot enforce those rights at another time. This is a contract between you and us, and no other person has any rights under these Terms and Conditions. Any variation of these Terms and Conditions or our contract only has effect if it is in writing and signed by you and us.
We look forward to providing your business with healthy, nutritious hydrating drinks for pets!